DocStock's ordering system allows you to calculate the
cost of delivery for most medical products.
The freight cost for medical supplies is based
The freight charge will vary as you add or subtract
items from your shopping cart. The final charge will be calculated when
you proceed to the checkout to confirm your payment and delivery
Please note, the delivery cost for some large, heavy
items may need to be quoted separately. These products have details
DocStock ships most medical products via
Australian Air Express. A signature is required on delivery.
If no-one is available to sign, parcels will be taken to
the nearest Post Office or Australian Air Express depot (local
procedures may vary) for collection.
Through its partnership with Australia Post and Qantas,
Australian Air Express can deliver to most regional areas of Australia,
as well as to Post Office boxes.
As redirected deliveries may attract an additional
charge, please choose a delivery address where someone will be available
to accept the parcel.
You can arrange an 'authority to leave without
Please note, DocStock takes no responsibility for goods
that may subsequently go missing using this service.
As a DocStock client, you are free to use your own
courier company by prior arrangement with us.
Items less than 5kg (cubic/physical weight) are
shipped on an overnight service.
Delivery of larger items can take 3-5 days; slightly
longer for heavy fridges and tables.
DocStock quotes an estimated ship date on each order
confirmation, so you know when your order is due to leave our warehouse.
Orders shipped via Australian Air Express can be tracked
on their website,
www.aae.com.au . If you provide us with your email address when
placing your order, you will automatically receive a delivery
consignment number to help you track your parcel.
Should you wish to find the status of a
delayed shipment, please first go online to track it.
This will allow you to confirm that your parcel has not
been redirected to the local Post Office or Australian Air Express depot
because no-one was available to sign for it.
Please contact us if late deliveries need to be